You log in, the balance is unchanged and the welcome offer never appears beside your name, even though you signed up minutes ago. In most cases the account simply has no confirmed email address, so the offer has nothing to attach to yet.
Welcome bonus and free spins missing after sign-up
here The player finishes registration or makes the first deposit and the balance still shows no bonus and no free spins. The money is real, but the offer sits somewhere between the account and the promotion queue.
- The email address was never confirmed, so the account stays unverified for offers.
- A promo code was needed at the deposit screen and the field was left empty.
- The offer had already been used once on this account or device.
- A second account exists with the same details, which blocks the welcome reward.
- The deposit reached the balance but was smaller than the minimum the offer requires.
- Open the email inbox tied to the account and click the confirmation link in the message from the site. Without that click, no bonus can attach.
- Go back to the deposit screen and enter the f7 casino promo code in the box shown there, not in a chat message or a note afterwards. The code has to travel with the payment itself.
- Return to the promotions area and confirm the offer is still listed as available for your account. If it has vanished, the reward was most likely claimed already.
- Repeat the deposit with the code in place if the first attempt went through without it. The system reads each payment as a separate event.
- Check that the account holds only one profile and that the email is the same one used at sign-up. Duplicate profiles cancel each other out.
Contact support when the code was entered correctly, the email is confirmed and the offer still does not appear after a fresh f7 casino login.
Identity verification stuck or documents turned down
The upload finishes, the status stays on pending for a long stretch, and later a message says the file was not accepted. The usual reason is a photo that is hard to match with the name on the account.
- Corner of the document cut off, or the edges of the card out of frame.
- Glare from a lamp or a flash hiding part of the text.
- The name on the document does not match the spelling typed at registration.
- The photo of the person was taken in low light or with a covered face.
- Pages of a statement uploaded instead of the specific page requested.
- Place the document on a flat, plain surface and take the picture from directly above. All four corners need to sit inside the frame.
- Use daylight or a lamp placed to the side of the document. A direct light on the surface blanks out the number you need seen.
- Compare the spelling of your name with the profile word for word. A missing accent or an extra middle name is enough to fail the match.
- Take the selfie facing a window and keep the whole face visible. Remove glasses and hats before the shot.
- Upload one document per request, in the format the upload screen shows. Mixing several files in one slot creates confusion at review.
The f7 casino service handles these reviews itself, and the account page shows whether a file is waiting or was sent back.
Write to support when the same document is refused twice or the status has not moved at all.
Deposit taken by the bank but absent from the balance
The bank message confirms the payment, yet the wallet on the site still shows the old figure. In most cases the payment stopped short of the casino because a bank-side check asked for extra confirmation.
- The bank held the transfer for its own security check and asked for a reply that was never sent.
- The deposit was sent to a different account number than the one shown on the cashier page.
- The balance is open on an old browser tab that has not refreshed.
- The payment method used does not match the name on the profile.
- Refresh the balance page and sign in again through the f7 casino login screen. A stale tab can show an out-of-date figure for a long time.
- Open the bank message and look for any request to confirm the transfer. Answer it from the banking side, since the casino cannot release it.
- Compare the account number in the bank message with the one shown at the cashier. One wrong digit sends the money elsewhere.
- Keep the bank confirmation in view and copy the reference number. Support needs that reference to trace the payment.
Contact support as soon as the reference is in hand and the bank confirms the money left.
Quick Reference
The table lines up each symptom with the cause that most often explains it and the one check worth doing first.
| Problem | Usual cause | First check |
|---|---|---|
| No welcome bonus | Email never confirmed | Confirmation link in the inbox |
| Promo code not applied | Code left out of the deposit form | Code box on the deposit screen |
| Verification on hold | Photo unclear or name mismatch | Name spelling against the document |
| Deposit not on balance | Bank security check pending | Request to confirm in the bank message |
| Login fails | Wrong email or stale password | The exact email used at sign-up |
The bonus problem usually ends at the inbox, because an unconfirmed address blocks every offer on the account. Code trouble is different: the field has to be filled before the payment is sent, not after. Document reviews slow down mainly when a photo hides a corner or the name is spelled in a different way. A missing deposit is almost always sitting with the bank, so the confirmation message is the first place to look. Login failures come from small typing differences, especially when several email addresses are in use. Working through these checks in order settles most cases before a message to support is needed.
Keep one confirmed email, one profile and one payment method in your own name, and repeat the same details at every step.